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selection of system integrator ( si ) for supply, installation, commissioning, implementation and support for it applications and infrastructure for best 1 part ( a ) erp system licenses 2 full use erp application users ( including all the modules as mentioned in table 2.4.4 ) 3 self service 4 payroll 5 license fee for mbc licenses for smart meters with portal, mobileand advanced analytics 6 license fee for asset maintenance solutions 7 document management system 8 portal development / configuration with domain registration 9 consumer mobile application 10 employee mobile application 11 field force enable mobile application 12 call centre application 13 meter data management solution ( minimum 300 users ) 14 implementation and integration of metering, billing, and collection ( mbc ) system core electrical utility solutions 15 installation and administration activities for complete implementation and support activities for erp 16 mdm systems implementation and integration with hes, erp ( mbc ) , crm / cim, adms / scada, portals, call centre application, soc, nomc, mobile, applications, data lake / business warehouse / analytics, and other utility solutions 17 data flow integration between hes ( different oems ) and mdms, and all intended downstream systems 18 part ( b.1 ) end user devices 19 desktops with ups and all connectivity 20 printers 21 multi function printer ( printer, scanner, xerox and fax ) 22 scanners 23 one time implementation and installation of os custom copy with soe approved by best. support with help desk. 24 part ( b.2 ) office software licenses with comprehensive end point protection including advanced threat protection, anti virus, user profile 25 a comprehensive office suite for top management including but not limited to office applications ( word, excel, power point, onenote, publisher, access ) on up to 5 pcs / macs, 5 tablets, and 5 mobile devices per user. office on the web and mobile. email and calendar ( outlook, exchange ) ; collaboration tool for meetings; device and app management; social and intranet for internal communications; file and content ( 5tb per user ) ; work management; advanced analytics; identity and access management; advanced threat protection; information protection; security management; compliance management for assess compliance risks, govern and protect sensitive data, and respond to regulatory requirements. 26 a comprehensive office suite for management and other staff including but not limited to office applications ( word, excel, power point, onenote, publisher, access ) on up to 5 pcs / macs, 5 tablets, and 5 mobile devices per user. office on the web and mobile. email and calendar ( outlook, exchange ) ; collaboration tool for meetings; device and app management; social and intranet for internal communications; file and content ( 5tb per user ) ; work management; identity and access management; advanced threat protection; information protection; security management; compliance management for assess compliance risks, govern and protect sensitive data, and respond to regulatory requirements. 27 one time implementation, and configuration in end user devices office applications and software including exchange, ad, and domain controller as desired. with comprehensive end point protection including advanced threat protection, anti virus, spam protection etc., 28 servers and other licenses for ad 29 corporate mail system along with domain controllers ( ad ) for mass communication to consumers. 30 part ( b.3 ) it service management for supporting ( incident mgmt., change mgmt., release mgmt., problem mgmt. etc ) 31 annual subscription for concurrent enterprise users 32 annual subscription for business users 33 it asset ctrl. ( 5000 nos ) and asset life cycle mgmt., ( 1000 nos ) asset auto exploration and cmdb 34 one time implementation of it service management tool 35 part ( c ) it system supply and implementation services for security services 36 network management solution ( nms / ems ) 37 casb ( cloud security access broker ) , cwpp ( cloud workload protection platform ) , cspm ( cloud security posture management ) , cloud data security and cloud data security, cloud security compliance. 38 security operations centre as a managed service for it & ot ( in collaboration with other soc partners for ami / adms / scada / gis ) 39 establish cyber security compliance with guidelines from cea, merc, cert in, mop, nodal / central agencies etc. for both it and ot 40 vulnerability assessment and penetration testing ( vapt ) twice in a year for 5 years 41 acquisition of iso 27001 and iso 27019 requirement for it & ot. 42 part ( d ) cloud dc and drc center 43 cloud service provider ( csp ) cost during implementation phase 44 part ( e ) complete setup of world class customer call centre along with all desired solutions 45 automatic call distributor 46 router ( with ha ) for routing the calls to call centre and pri lines 47 customer call centre seating with workstations including ups 48 call recording software 49 customer relation management software 50 computer telephony integration software 51 interactive voice response software 52 softphone software 53 headsets ( with noise cancellation ) 54 toll free number ( one time ) 55 network laserjet ( b / w ) printers 56 hardware server for application and database 57 local area network ( lan ) connectivity 58 lan switches ( ha ) level ii 59 router for mpls / vpn network 60 ups & battery system ( 2 / 5 kva ups ) 61 idf / mdf floor mount racks 62 ( ccc ) additional items / material if any 63 ivr ( intelligent voice recognition ) 64 7 no pri lines with mux – with minimum 30 channels. 65 call center office provisioning along with air conditioning 66 cabins for leadership team 67 conference room 68 part ( f ) it system supply and implementation services for other website enhancements or integration or convergence 69 domain creation and registration for the contract / agreement period 70 design, development, implementation of unified consumer portal powered by comprehensive consumer analytics, chatbot with mobile adoptabilityalso need to include features of existing websites, o consumer grievance redressal forum [ cgrf ] . www.cgrfbest.org.ino bidding software. quotation.bestundertaking.como the material testing & standards department of electric supply branch. www.bestmts.ino theft reporting software which manages the user to report theft of electricity online anonymously. www.dsm.bestundertaking.com, etc. 71 design, development, implementation of unified employee portal powered by comprehensive consumer analytics, chatbot with mobile adoptabilityalso need to include features of existing websites, o cash department ( bidding software ) investment section. http: / / bankquote.bestundertaking.com / admin 72 part ( g ) it system audit 73 it system oem audit cost 74 part ( h ) training cost 75 it system training & change management 76 part ( i ) manpower cost estimate 77 project manager 78 erp module – functional leads ( total 8 resources one for each module ) 79 distribution sector specialist 80 change management expert 81 ict infrastructure lead 82 cloud services expert 83 lead programmer 84 system / database administrator 85 enterprise architect / integration expert 86 solution tester 87 security expert 88 mobile application expert 89 data digitization lead 90 bid management expert 91 facilities management and help desk coordinator 92 it support staff 93 part ( j ) it system annual technical support ( ats ) cost for bestfor it application system ( after successful go live of it system ) 94 it system annual technical support 1st year 95 it system annual technical support 2nd year 96 it system annual technical support 3rd year 97 it system annual technical support 4th year 98 it system annual technical support 5th year 99 part ( k ) cloud service provider ( csp ) cost ( for 5 years ) ( after successful go live of it system ) 100 cloud service provider ( csp ) services 1st year 101 cloud service provider ( csp ) services 2nd year 102 cloud service provider ( csp ) services 3rd year 103 cloud service provider ( csp ) services 4th year 104 cloud service provider ( csp ) services 5th year 105 part ( m ) facility management services cost ( for 5 years ) ( including hardware amc after expiry of warranty period ) ( after successful go live of it system ) 106 facility management service 1st year...
Due Date : December 19, 2022
Tender Value : ₹ Ref. Documents
